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Team Leader-BGV Operations

Mohali PB - IND

21 days ago

Job Summary
The Team Leader-(Background Verification) will be responsible for leading and managing the end-to-end Background Verification (BGV) process for Field Engineers across multiple geographies. This role ensures compliance with country-specific legal and regulatory requirements, manages vendor relationships, optimizes verification costs, and ensures accurate and timely billing of BGV expenses to customers. The role requires strong operational leadership, process governance, and stakeholder management skills.

Key Responsibilities:
1. BGV Operations Management

Lead and oversee the global Background Verification (BGV) process for new Field Engineers.
Ensure timely initiation, tracking, and closure of BGV cases in line with defined SLAs.
Maintain high standards of accuracy, confidentiality, and data integrity.
Handle escalations and resolve complex BGV cases across regions.

2. Compliance & Regulatory Adherence

Ensure all BGV processes comply with local labor laws, data privacy regulations, and country-specific norms.
Stay updated with global compliance requirements (e.g., GDPR and regional employment laws).
Establish and enforce standardized policies and SOPs across geographies.
Conduct regular audits to ensure adherence to compliance standards.

3. Vendor Management & Cost Optimization

Manage relationships with third-party BGV vendors globally.
Evaluate vendor performance against SLAs, quality, and turnaround time.
Negotiate pricing and service agreements to optimize BGV costs.
Identify opportunities for cost reduction while maintaining service quality.

4. Billing & Financial Accountability

Ensure accurate tracking of all BGV-related costs.
Coordinate with finance and operations teams to ensure timely billing of BGV costs to customers.
Validate vendor invoices and reconcile discrepancies.
Provide cost reports, forecasts, and insights to leadership.

5. Team Leadership & Development

Lead, mentor, and manage a team of HRIS/BGV specialists.
Set performance goals, monitor KPIs, and conduct regular reviews.
Provide training on tools, processes, and compliance requirements.
Foster a culture of accountability, efficiency, and continuous improvement.

6. Stakeholder Management

Collaborate with internal teams (HR, Operations, Finance, Legal) across global locations.
Act as a point of contact for BGV-related queries and escalations.
Ensure clear communication with customers regarding BGV status and billing.

7. Process Improvement & Automation

Identify opportunities to improve BGV workflows and enhance efficiency.
Drive automation initiatives within HRIS systems for tracking and reporting.
Implement best practices and standardization across regions.

Key Performance Indicators (KPIs)

BGV turnaround time (TAT)
Compliance adherence rate
Cost per verification
Vendor SLA performance
Billing accuracy and turnaround time
Team productivity and quality metrics

Qualifications & Experience

Bachelor’s degree in Human Resources, Business Administration, or a related field.
4–7 years of experience in HR operations / HRIS / Background Verification.
Minimum 2–3 years of experience in a team leadership role.
Experience managing global BGV processes and third-party vendors.
Strong understanding of international employment laws and compliance.

Skills & Competencies

Strong leadership and team management skills
Excellent analytical and problem-solving abilities
Financial acumen with cost management experience
Strong communication and stakeholder management skills
High attention to detail and process orientation
Proficiency in HRIS systems and reporting tools

Preferred Qualifications

Experience in IT services or field workforce management
Exposure to global workforce operations
Certification in HR, compliance, or data privacy (preferred)

Why Join Iron Systems

Opportunity to work in a global, fast-paced environment
Exposure to international HR operations and compliance
Leadership role with high visibility and impact

Mandatory Skills

Global (BGV) Operations, Compliance (GDPR), Vendor & Cost Management, Billing & Financial Tracking, HRIS & Process Automation, Stakeholder Management, Team Leadership, KPI Tracking & Reporting

Job Number

JO-2604-37725

Job Function

Operations

Experience

3 - 6 years

Work Type

Onsite

Employment Type

Full Time

Salary

Competitive

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