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Service Delivery Manager(SDM)

Fremont CA - USA

a year ago

Qualification

  • 8-10 years of IT infrastructure Project/Delivery management/coordination experience.
  • Good knowledge/work experience in IT Network infrastructure deployment (Router, Switches, firewall, wireless etc.)
  • Good in Communication, presentation, interpersonal skills and Stakeholder engagement.
  • ITIL, PMP, and Six Sigma certification will be preferred.
  • Bachelors in information technology or equivalent.
  • Cloud technology, CCNA, JNCIA certification or equivalent will be preferred.

Project Management & Technical Experience:
  • Experience in solution design and implementation in Infrastructure and Networking domains.
  • Provide Project/Delivery Management services for Network deployments, including
    • Resource planning.
    • Task allocation and planning.
    • Regular project tracking and updates.
  • Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
  • Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners.
  • Report project analysis using dashboards, reports, and decks.
  • Prepare and update documents like SOP, MOP, Swim line Process Diagram, etc.
  • Asset management.
  • Forward and reverse logistics (RMA/Returns).
  • Enterprise infrastructure project planning, release management and help desk.
  • Vendor compliance management & program governance via KPI metrics.
  • Strategy and synergy - identify the right resource & new delivery methodology.
  • Adhere to ITIL standards and establish & implement effective programs and processes.

Job Responsibilities:
  • Build a strong relationship with customer and other stakeholders
  • Best practices, work instructions, processes, tools, & ensuring high quality and timely deliveries.
  • Project performance assessment, audits, deployment/implementation projects
  • Strong analytical skills and coordination with cross-functional teams.
  • Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfaction
  • Manage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services.
  • People, performance, & vendor management.
  • Oversee the safety of the team and implement safe working environments & practices.
  • Work at the customer site and Flexibility working in hours.
  • Work on new projects, RFP, SOW, Transition, and Go-Live support.

Mandatory Skills

PMP/ Prince2/ Six Sigma/ ITIL/ CTPM Certification, CCNA, CCNP, DCIM, Certification PMP, Prince2, ITIL, Certification or equivalent CCNA, CCNP, DCIM & CCIE Certification" • Desktops / Laptops • Mac • Smartphones • Tablets • Printers"""

Job Number
JO-2501-32861
Job Function
Operations
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive

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