Job Responsibilities: 

• Assist the Service Delivery Organization and interface with Client Program Management. planning, coordination, monitoring service performance, and communication. 

• Track, forecast, and report on project progress including metrics and challenges. Project management of the execution phase of data center initiatives.              

• Participate in the Service Delivery Team for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics. 

• Work with a cross-functional set of stakeholders to support the project initiative, ensuring installation meets client provided design and standards 

•  Management of in-flight project changes. All changes should be reviewed with the assigned Technical Program Manager (TPM) & PMG DC Team Manager.                          

• Accountable for overall program success including performance management, people management (NOC/SH), satisfaction of customer stakeholders as measured by customer satisfaction surveys. 

• Effectively and accurately communicate relevant project information to the client and project team. 

• Work in US (PST) hours 

• Proactively identify the problems and do timely escalation of issues to the respective managers. 

• Good in customer connect and stakeholder engagement 

 

Preferred Skillsets: Project Management 

• Project Transition, Staging Management, Break/Fix Management Helpdesk. 

• Best practices, work instructions/processes/tools ensuring timely deliveries with proactive approach towards resolution. 

• Strategy and Synergy, identify the right resource & new delivery methodology. 

• Develop and implement policies, procedures and Coordinate procurement and delivery of hardware required to support the project. 

• Gathering, analyzing, and defining business requirements; creating global metrics, reports, trend charts. 

• Generate and maintain reports that cover - effort utilization, forecasting, classification, and priorities. 

• Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports 

• Resource planning 

• Good in communication and presentation skills 

• Task allocation and planning 

• Regular project tracking and updates 

• Manage project schedules, identifying risks and clearly communicating them to project stakeholders. 

• Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners 

• Create and update BoM (Bill of materials) per project requirements (if required) 

• Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs 

 

Preferred Skillsets: Technical 

• End-to-end IT Network infrastructure deployment experience (Router, Switches, firewall, wireless etc) 

• Field issue escalations, diagnosing, analysis by reproducing the issue, root cause analysis, resolution via CAPA support 

• Asset Management, data analysis and management for material planning. 

• Maintain / record / revisions to document, preceding delivery, implement improvements, Develop & gather technical information. 

• Analyze contractual commitments in customer service requests to identify and document logistics related support. 

• Ensure SLA adherence on all support deliverables.  

• Prefer to have knowledge or work experience in data center, network, telecommunication, fiber networking, or fiber optic networking and compliance management. (Optional)  

Work Experience: 

• 6+ years of experience working closely with Project Management, technical and operations team. 

Equivalent Qualifications 

• College Degree, Engineering or Business preferred   

• ITIL, PMP certification will be preferred