Job Responsibilities:
- Cleaning tools, testing, reporting, and installing cables or optics for new circuits. physical cabling, cable management, northbound cabling (fiber/copper/power).
- Support network and server teams by assisting with rack and stack and running cables. Planned/ Predictive maintenance or circuit migration support
- Labeling, patching, and asset tagging activities perform installation as needed either through physical or network medium.
- Follow specific task instructions and provide necessary reporting as necessary and support either through phone, remote tools, or in person on-site.
- Conduct failure analysis and perform functional testing of entire system. Identify failed components, planned maintenance, or circuit migration support.
- Reseating or swapping new line cards
- Making, crimping and testing RJ45 Copper Cables
Breakfix/Technical Task List:
- Cleaning fibres, replace the faulty optical cable. Installing loopbacks, VFL & OPM testing
- Inserting/removing/replacing defective components. Line cards, Fibers, etc... Assist with fault diagnosis and investigation with RMA processing.
- Configuring remote access, basic storage array configuration, and replacing faulty cables.
- Rebooting line cards or chassis or reseating of cards/optics
- Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables
- Power cycling and conducting a whole unit replacement.
Preferred Skillsets: Technical Experience:
- Hands-on experience in installing and troubleshooting infrastructure (DC & Network) equipment's, rack, and stack of the equipment/Fiber & Copper cable.
- Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HS&E support.
- Good understanding of IT principles such as networks and hardware.
- Fiber/Data/Copper cable installation and maintenance, including working with MPO fibers.
- Hands-on experience in IMAC and break-fix activities related to infrastructure environment.
- Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.
Preferred Skill Set: Project Management Experience:
- Task queue management, governance (SLA/KPI management, problem escalation/RCA/CAR), and external vendor management.
- Customer-facing skills: able to communicate clearly and effectively both with the client and the customer.
- Logical and analytical approach to work, accurate documentation.
- Independent working and managing a team, as well as collaboration with team members.
- Intense focus on quality work, productive, proactive and efficient
Work Experience:
- 5-8 years of Data center infrastructure or DWDM.
- 3+ Years of experience in Installation, configuration and troubleshooting of Network Hardware
Education :
- BSc. degree in computer science or a related field or an equivalent associate degree (A.A.) or equivalent from three-year college or technical school with an emphasis in electronics required, bachelor's Degree preferred.
- Tech certification Knowledge of ITIL and experience of working within an ITIL environment would be preferred.
- Language skills needed: English.
