Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO or Riverbed
Basics knowledge / understanding of assigning switch ports to specific VLANs
Patch phone ports to switch as needed
Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
Troubleshoot issues with fiber links between switches—able to visualize errors and communicate to remote technical teams
Troubleshoot and replace network switch chassis blades when required.
Adding memory/flash to an existing non-end user device or device.
Patching, moving an existing switch or router.
Racking and patching any new Non-End User Devices or Device(s);
Decommissioning a single non-end-user device or device, including verifying the impact of such decommissioning and/or shutting the device down.
Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however, for higher ladder parties shall mutually discuss and agree.
Conducting site surveys, including asset inventory validation.
Conduct WLAN surveys; installing, decommissioning or moving WAP;
Installing, decommissioning or moving WLC;
Installing, decommissioning, or moving Smart Edge.
Installing or decommissioning a firewall.
installing, decommissioning, or modifying WAN acceleration; installing, decommissioning, or modifying the VPN gateway.
Granting site access for the customer's third parties.
The onsite technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.
Good to have understanding of any Data Center Infrastructure Management Application
Assist network and data center admins (Internal, customer, and Vendor) as required during the course of technical troubleshooting
Basic knowledge about Hardware like Servers, Storage devices
Basic knowledge of operating systems: Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003, and File/Print Server
It should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center and network equipment.
Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, storage, and Network devices
Engineers should have all local language proficiency and communication ability in English is mandatory
Engineers should have a minimum of 3-5 years experience in the abovementioned area
Mandatory Skills
(installations, moves, additions, and changes) and Remote support
