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Desktop Support L1

Kansas KS - USA

6 days ago

Job Description:

Candidate with JAMF and Apple Certifications are Preferred
Should have a minimum of 5 years of hands-on experience in Mac Support and administration
Should possess Strong knowledge and understanding of MacOS concepts
Should demonstrate fault-finding philosophy
Should be thorough in Installing, configuring, and troubleshooting Mac OS X Clients
Should diagnose Mac hardware issues and ready to provide L2 level Mac support remotely
Should have a minimum 1 year of hands-on experience in JAMF administration and JAMF Server management skill
Should create JAMF policies & configuration profiles in JAMF
Should create Self Service policies and customizations
Should create Configuration profiles for application kernel and system extensions,
Should hold strong knowledge on JAMF policy Scoping
Should have gone through at least 6 cycles of OS Patching and its remediation workflow
Should create Mac application packages using Composer, Packages, etc.,
Should handle mass deployments through JAMF
Should have bash / python / swift shell scripting knowledge
Should Posses good knowledge in ITIL Process & Practice

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Job Number

JO-2608-38612

Job Function

IT Support

Work Type

Onsite

Employment Type

Full Time

Salary

Competitive

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