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Desktop Support L1

Framingham MA - USA
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7 days ago

Roles & Responsibilities:
  • Provide on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure, and troubleshoot. Install the “Gold” image on the customer’s PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support the meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
  • Troubleshooting network and operating system issues.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Job Number
JO-2607-38291
Job Function
IT Support
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive
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