Key Responsibilities:
• Provide onsite support services to Authorized Users as part of a Service Event.
• Complete service events within the agreed service levels.
• Support all client equipment.
• As directed by the client, assist in troubleshooting other devices.
Behavioral Skills Required:
• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
Technical Skills & Experience Required:
• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing and troubleshooting desktop and laptop hardware and data center and network components;
• Ability to replace defective parts.
Desired Educational Requirements:
• Completion of CompTIA certifications – e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE, etc.
Mandatory Skills
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
