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Desktop Support EUC L1

Deerfield IL - USA
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4 days ago

Job Description:
  • Provided first-line technical support to end users via phone, email, and ticketing systems.
  • Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office.
  • Managed user accounts, password resets, and access permissions using Active Directory.
  • Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
  • Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance.
  • Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration).
  • Escalated complex technical issues to Level 2/3 support teams.
  • Delivered remote support using tools like Microsoft Teams and Remote tool.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Job Number
JO-2606-37985
Job Function
IT Support
Experience
0 - 1 years
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive
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