Job Description: The scope of the work is mentioned below:
Onsite support
Break-fix support
IMACD Services
Onsite end-user software support services
Deskside software Support
Refresh & Disposal
Hands & Feet Support
Warehouse and Technology Support Services
Service Description
Provide support for customer-approved end user devices such as desktops, laptops, and printers.
Provide priority assistance to VIP users when feasible
Provide IMACD and administrative support—hands and feet for the client. Locations during local business hours for the end-user computing, print and file server, IP telephony, and video conferencing systems.
Third-party vendor (TPV) and OEM coordination for PCs, laptops, and printers.
Provide hands-and-feet support on demand for the audiovisual room system in coordination with the collaboration team.
Provide hands-and-feet support for the IP telephony end-user device, i.e IP telephone, when required.
Onsite Support Services: IMACD, hardware break/fix support, deskside software support, refresh & disposal, hands & feet support
Service Requests and IMACDs
Hardware break/fix support of customer-provided end-user devices.
The onsite support services shall be provided during local business hours.
Fluency in the local language as per the geographical and cultural requirement and English speaking to a good standard.
Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services for the customer.
Coordinate, plan, and schedule IMACDs with all affected IT functions
Mandatory Skills
Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications
