Strong (5+ Yrs) IT IS Workstation, Desktop Management.
Provides local computer hardware and software support. Key Objectives and responsibilities include help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance for VIP users in the organization.
Must be capable of setting proper task priorities, efficiently managing time
Effectively participate in a virtual, globally distributed team.
Ability to understand and translate business requirements to appropriate technical streams.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Service-Now usage and awareness and CMDB updates as applicable per the process
Soft skills to handle and manage users visiting Locally and onsite.
Manage and maintain OSS platforms used for network monitoring and service management.
Support Fault Management, Performance Management, Configuration Management, and Inventory Management systems.
Support L3 team with Hands and eye co-ordinations
Understanding of TCP/IP, DNS, DHCP, NAT, VLAN, and Subnetting
Basic knowledge of LAN, WAN, Wi-Fi, and VPN technologies
