Roles & Responsibilities:

• Strong communication skills with the ability to effectively interact with business stakeholders and end users in a manufacturing environment.
• Hands-on experience supporting Microsoft Windows operating systems, including Windows 7, Windows 10, and Windows 11.  
• Real-world experience supporting desktops, laptops, Zebra printers, hand scanners, and Honeywell VM1 Thor devices (Android- and Windows-based). Perform operating system upgrades and downgrades as required.
• Ability to safely lift and transport equipment weighing up to 50 pounds.
• Proficient in incident management applications such as ServiceNow, ensuring timely resolution and adherence to established SLA requirements.
• Install, configure, and support applications based on business and manufacturing requirements.
• Support desktop and laptop refresh initiatives as part of end-of-life hardware replacement within manufacturing operations.
• Deliver and manage technology consumables for manufacturing plants at the World Headquarters and Spaulding campuses, including keyboards, mice, ethernet cables, monitors, and related accessories.
• Ability to train on and strictly adhere to GMP (Good Manufacturing Practices) standards, ensuring compliance.
• Availability to work onsite Monday through Friday during normal business hours to support manufacturing operations at the World Headquarters and Spaulding campuses.