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Desktop EUC L1

Princeton NJ - USA
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24 days ago

Responsibilities:
  • Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
  • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
  • Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
  • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
  • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
  • Support live events by operating AV systems and addressing any technical issues that arise.
  • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
  • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
  • Maintain accurate records of support requests, resolutions, and equipment maintenance.

Mandatory Skills

EUC L1 / service delivery and end-user hardware and software configuration troubleshooting.

Job Number
JO-2507-34680
Job Function
Desktop Engineer
Experience
1 - 2 years
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive
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