Responsible for fulfilling L1/L2 Incidents/Service Requests tickets assigned to site support group.
2nd-level technical focal point for client infrastructure & desktop requests.
Security, server, network, peripheral, and associated infrastructure).
Respecting Information Technology Infrastructure Library (ITIL) standards and best practices, following the lead and guidance from the ITSM organization.
Participate in IT project coordination.
Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
Support of active/passive network components.
Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
The customer will provide the training and bear the expense of the same.
Management of service providers and outsourced resources.
Collaborative with internal teams, project teams and external companies
Lifecycle management of hardware.
Hardware provisioning / de-provisioning.
Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, mobile devices, and Site Multi-function IT printers/equipment.
Organizing and coordinating company events/trips where IT site support is required.
Requirements:
5 years of professional experience in IT support and IT administration.
Fulfil, Resolve, trouble-shoot incidents and service requests.
Maintenance and adherence of the Global IT support operational processes.
Experience in delivering a high level of customer focus and strong customer support.
Experience in Windows 10/11 and Office 365.
Strong communication skill, in both written and verbal.
Structured approach to technical issues.
High customer and service focus.
Self-starter, independent, proactive, and collaborative.
Local Language, and English.
Mandatory Skills
Desktop, Laptop Troubleshooting//1. 5 years of professional experience in IT support and IT administration.
2. Fulfil, Resolve, trouble-shoot incidents and service requests.
3. Maintenance and adherence of the Global IT support
