Provide basic hardware and software troubleshooting for desktops, laptops, printers, and other peripherals.
Assist with the setup, deployment, and basic configuration of new Windows machines for incoming staff.
Assist users with Microsoft 365 applications (Outlook, Word, Excel) and basic Active Directory tasks like password resets.
Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing system.
Perform initial triage to diagnose issues, resolving L1 tickets within standard SLAs.
Promptly escalate complex issues to L2/L3 technicians or specialized manufacturing IT teams.
Perform pre-meeting checks and basic setup for conference room hardware (displays, microphones, cameras).
Provide rapid, hands-on assistance for users experiencing basic connectivity or audio/video issues with Microsoft Teams or similar Windows-based conferencing tools.
Provide initial response and basic troubleshooting for IT equipment on the manufacturing floor (e.g., Windows-based industrial PCs, barcode scanners, and label printers).
Verify power, basic connectivity, and standard configurations on shop floor devices before escalating production-critical issues.
Perform basic physical checks for network connectivity (e.g., verifying patched cables, checking port lights, and tracing network drops).
Check basic Windows IP configurations (IPconfig, ping tests) to confirm LAN and Wi-Fi connectivity.
Mandatory Skills
IT Troubleshooting/Desktops/Laptops/Printers/Conference Room/Manufacturing Systems/Network Environments/IT Areas/ ITIL/IMAC
