Provide on-site and desk-side support services to end users.
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.
Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support the meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
Good written and verbal communication skills
It's good to have a skillset in ServiceNow familiarity and working in a regulated environment.
Experience with Linux operating systems.
Troubleshooting network and operating system issues.
Mandatory Skills
Provide on-site and desk-side support services to end users.
