Provide onsite and desk-side support services to end users.
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.
Build, configure, and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support the meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
5-7 years of specific experience in: desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
Troubleshooting network and operating system issues.
Mandatory Skills
onsite and desk-side support services to end users.
