Key Responsibilities:

• The engineer must perform additional tasks in the DC as required, under the guidance of the remote team.

• Hands & Feet Support (Infrastructure Physical Support).

• Datacenter/site safety, access controls, ESD handling.

• Rack and stack servers and network devices, and perform cable tracing and labeling.

• Component swaps: HDDs/SSDs, SFPs, NICs, PSUs, and fans per SOP.

• Physical checks: LEDs, link status, port mapping, and console connections.

• Power cycles, reseats, and loopback tests coordinated with remote teams.

• Vendor escorts, shipment receipts, RMA packing, and inventory updates.

• Onsite Support: Basic triage, password resets, peripheral setup.

• Hands & Feet Support Basic hands, cable tracing, escorted tasks