Roles & Responsibilities Shift Management Service Now Data center Queue Monitoring / Provide Support to L3 Teams during Network Upgrade / Server Patching etc. Technical/Functional Skills:
Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing Also, perform hardware decommissions and cable removal.
Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures
Prepare and coordinate incoming/outgoing shipments.
Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections; swap out failed components; hardware upgrades; testing of copper and fiber cables; handling storage media; and enter troubleshooting commands)
Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards
Carry out daily housekeeping checks of the data halls, and record findings.
Support service management and related processes (e.g., service request, incident, and change) by creating, updating, approving, and closing associated assigned tickets.
Ensure that method statements and risk assessments are prepared and used for all tasks undertaken—always completing safe working practices.
Experience Required:
Serves as the first responder to investigate any issues or concerns relating to the Data Center systems
Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall, general maintenance & housekeeping of the DCS IT services.
Education: Graduation in IT
Mandatory Skills
Date Center /Racking Stacking / Basic Network Knowledge /Server Management
