COMPANY OVERVIEW:
Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global data center, edge computing, telecom and IoT infrastructure, and adjacent industries.
We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.
Work Hours: Flexible. The position requires you to work in Morning/Evening/Night Shift
Job Responsibilities:

• Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
• Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
• Coordinate with resources/third-party vendors to meet the SLAs.
• Handle complete day-to-day operations of the command center.
• Ability to complete the assignment on schedule.
• Ensure all orders are completed and systems updated accordingly.
• Ensure all outbound paperwork is accurate and recorded correctly.
• Maintain metrics and customer service logs.
• Other duties and special projects as assigned.

Required Skill Sets

• Strong Verbal and Written Communication
• Analytical and Problem-Solving mindset
• The candidate should be willing to work in a fast-paced 24x7 environment. Shifts can be day/night depending on the business requirements.