Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Experience Range : 0-1 Years
| Work Hours | Flexible. The position requires you to work in Morning/Evening/Night Shift |
Job Responsibilities:
- Manage company’s customer services to support various customer services programs which includes 24x7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries
- Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
- Coordinate with resources/third party vendor to meet the SLAs.
- Handle complete Day to Day Operations of the Command Centre.
- Ability to complete the assignment on schedule.
- Ensure all orders are completed and systems updated accordingly.
- Ensure all outbound paperwork is accurate and recorded correctly.
- Maintain metrics, customer service logs.
- Other duties and special projects as assigned.
Required Skill Sets
- Strong Verbal and Written Communication
- Analytical and Problem Solving mindset
- Candidate Should be willing to work in a fast – paced 24x7 Environment. Shifts can be Day/Night depending on the Business requirements.
