1. Role Purpose:

You will build a learning system that is scalable and easy to replicate across multiple platforms and languages while partnering cross-functionally to align the LMS ecosystem with business goals, enhance learner experience, ensure data integrity and reporting excellence, and drive adoption across the organization.

2. Core Mandate:
You will own the full learning ecosystem:

• Set standards (CoE)
• Run global training programs (Global Training Center)
• Build job-focused courses (micro-skilling)
• Use AI to scale content creation
• Manage the LMS platform

3. Domain Expertise (Critical Requirement):

• Build and scale expertise across:
• IT Service Management (ITSM)
• Project Management
• Service Delivery Models
• IT Infrastructure
• Service Desk & Help Desk Operations
• Help Desk Automation
• LMS Training-as-a-Service models

4. Global & Multilingual Learning:

• Design and deliver multilingual courses for global workforce
•  Enable localization across regions (language + context)
•  Support 24/7 learning operations aligned to global delivery model
• Ensure content accessibility across time zones and geographies

5. Key Responsibilities:
A. Learning CoE:
- Define standards, templates, governance

B. Global Training Center:
- Deliver training (online, instructor-led, hybrid)

C. Micro-Skilling:
- Build short, role-based workforce-ready programs

D. LMS Ownership:
- Manage scalable, mobile-first platform

E. AI Content Automation:
- Automate course creation and updates

F. Content Engine:
- Build SME + ID + multimedia capability

G. Business Alignment:
- Align training to deployment and workforce performance

H. Analytics:
- Track and improve outcomes

I. Governance
- Ensure quality and compliance
6. Success Metrics:

• High adoption and learner engagement across LMS platforms.
• Reliable, secure, and scalable LMS ecosystem.
• Accurate reporting and analytics supporting business decisions.
• Efficient governance and compliance management.
• Recognition of the LMS CoE as a strategic business partner.

8. Role Positioning:
Leadership role driving global learning systems, 24/7 enablement of programs, and scalable training operations with direct business impact.